Before publication, replace the marked placeholders below with the actual legal name of the Feelvi operator/proprietor, business address, support details and any other legally required particulars. Do not publish invented registration numbers, addresses or officer names.
1. Who we are
Feelvi is operated by the proprietor of Feelvi (sole proprietorship) (“Feelvi”, “we”, “us”, “our”), having its principal/business address at Bengaluru, Karnataka, India. For privacy questions, contact support.feelvi@gmail.com.
2. What this notice covers
This Privacy Policy explains how we collect, use, disclose, secure, retain and otherwise process personal data when you use the Feelvi website, mobile application, customer support, payments and related services.
We aim to provide clear notice about the data used for each purpose and to process personal data only on an applicable lawful basis. Where consent is the basis, we provide a mechanism to manage or withdraw consent as applicable.
3. Information we may collect
- Account and authentication: mobile number, OTP/authentication records, account identifiers and login/security information.
- Profile information: name/display name, date of birth/age, gender or preferences if you choose to provide them, bio, location information you choose to share, and profile settings.
- User content: profile photographs, videos, messages, comments, reports and other content you upload, send or publish.
- Transaction information: purchase/subscription details, virtual currency or entitlement records, refunds and payment references. Payment credentials may be handled by the relevant payment or app-store provider rather than stored by Feelvi.
- Technical information: device type, operating system, app version, IP address, crash/diagnostic information, security events and similar technical data.
- Support information: messages, complaint details and information needed to investigate a request.
- Optional permissions: camera, microphone, photos/media, notifications or approximate/precise location only where the relevant feature requires it and subject to your device permissions.
4. Why we use personal data
- Create and secure your account and authenticate you.
- Provide profiles, matching/discovery, chat, live/video and other requested features.
- Process purchases, subscriptions, virtual items, refunds and account entitlements.
- Prevent fraud, abuse, spam, impersonation, harassment and other prohibited conduct.
- Moderate user-generated content and respond to reports, complaints and safety incidents.
- Provide customer support and legal/grievance handling.
- Maintain service reliability, security, analytics and troubleshooting.
- Meet legal, regulatory, platform-policy and law-enforcement obligations where applicable.
- Send service messages and, where permitted and appropriately consented, marketing communications.
5. Your choices and rights
Subject to applicable law and verification requirements, you may request access to information about your personal data, correction of inaccurate data, deletion/erasure where applicable, withdrawal of consent where consent is the basis, and other rights available under applicable data-protection law. You may also close your account using the account-deletion process.
Requests can be made through support.feelvi@gmail.com. We may need to verify your identity before acting on a request.
6. Children and minors
Feelvi is an adults-only dating/social service. Users under 18 are not permitted. We use age-screening and applicable platform controls and do not knowingly design the service for children. If you believe a minor is using Feelvi, report the account immediately through in-app reporting or support.feelvi@gmail.com.
7. Sharing and processors
We may use carefully selected service providers for hosting, cloud infrastructure, authentication/OTP, analytics, customer support, content moderation, payment processing, communications, security and other functions needed to operate Feelvi. They process information under contractual or other appropriate controls and only for permitted purposes.
We may disclose information where required by law, valid legal process, safety obligations or to protect users, the public, our rights or the service. We do not sell personal data as a business model.
8. International processing
Some service providers may process information outside India. Where this occurs, we will apply the safeguards and transfer requirements required by applicable law.
9. Retention
We retain information only for as long as reasonably necessary for the stated purposes, security, dispute resolution, legal obligations, fraud prevention and enforcement. Deleted content or accounts may not disappear instantly from backups, logs, legal records or information that must be retained by law.
10. Security
We use reasonable technical and organisational safeguards appropriate to the nature of the information, including access controls, authentication protections, logging, monitoring and security measures. No internet service can guarantee absolute security.
11. Cookies and similar technologies
Our website may use essential cookies and similar technologies and, where enabled, analytics or preference technologies. See our Cookie Policy for details.
12. Complaints
If you have a privacy complaint, contact support.feelvi@gmail.com or our grievance channel at support.feelvi@gmail.com. We will handle complaints according to applicable law and our published grievance process.
13. Changes
We may update this notice when our services, processing practices or legal obligations change. We will publish the updated version with a new effective date and provide additional notice where required.